Payment Policy

Payment Policy

At GON Commerce Supply UG, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy outlines the accepted payment methods, billing process, and how we protect your information.

Accepted Payment Methods

We accept the following payment methods for all online purchases:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • PayPal

All payments are processed through secure and trusted third-party payment providers. GON Commerce Supply UG does not store or have access to your full credit card information.

Order Processing & Billing

  • Payment Authorization: Orders are processed only after payment has been successfully authorized and verified.
  • Order Confirmation: After completing your payment, you will receive an email confirmation with your order details and payment receipt.
  • Billing Information: Please ensure your billing address matches the information associated with your payment method. Incorrect details may result in delays or failed transactions.

Currency

All prices on the GON Commerce Supply UG website are displayed in EUR (Euro).

If you are purchasing from a country that uses a different currency, your bank or payment provider (such as your credit card company or payment gateway) may automatically convert the total amount from EUR to your local currency at the time of payment. The exchange rate and any applicable international transaction fees are determined solely by your financial institution.

Secure Transactions

We take the security of your personal and financial information seriously.

Our website uses SSL (Secure Socket Layer) encryption to protect all transactions. We follow industry-standard security practices to safeguard your data during checkout.

Payment Issues

If you encounter issues during payment, please check the following:

  • Your payment method is valid and active
  • You have sufficient funds or credit available
  • Your billing information is entered correctly
  • Your bank or provider is not blocking the transaction

If the issue continues, please contact your bank or payment provider. You may also reach out to our support team for assistance.

Payment Disputes

If you believe there is an error related to your payment, please contact us as soon as possible. We will review the transaction and work with you to resolve the issue promptly.

Email: cs@goncustom.com

Fraud Prevention

To protect our customers and prevent unauthorized transactions, GON Commerce Supply UG reserves the right to:

  • Review or verify orders that appear suspicious
  • Request additional information before processing payment
  • Cancel orders suspected of fraud or unauthorized activity

Contact Information

If you have any questions regarding your order or shipping, please contact us:

Business Name: GON Commerce Supply UG

Email: cs@goncustom.com

Address: Waltersdorfer Str. 82, 12526 Berlin, Germany.

Support Hours: 9:00 – 17:00 Mon–Fri (EST)