Shipping policy
🎨 Please note: All GonCustom products are custom-made after your order is placed, designed and printed individually with your personal details. This ensures every piece is unique and crafted with intention.
✦ 1. Made-to-Order Production
- Production time: 2–4 business days (Mon–Fri)
- Orders placed after 5:00 PM Pacific Time will begin production the next business day.
- Production may take slightly longer during peak seasons (holidays, Valentine's Day, graduation season).
✦ 2. Shipping Costs & Timelines
Total delivery time = Production time (2–4 days) + Transit time.
| Destination | Shipping Cost | Transit Time |
|---|---|---|
| United States — Orders €85+ ( |
FREE | 3–7 business days |
| United States — Orders under €85 ($100) |
€5,94 |
3–7 business days |
| Germany — Orders €86,05+ | FREE | 7–16 business days |
| Germany — Orders under €86,05 | €13.99 | 7–16 business days |
| International | €13.99 | 7–16 business days |
💡 Pro tip: Free shipping unlocks at $100+ (US) or €86+ (Germany). Add a matching cake topper, game cards, or invitation set to reach the threshold.
✦ 3. Order Tracking
- You'll receive a tracking number by email once your order ships.
- Allow 1–2 business days for tracking info to activate after shipment.
- Still have questions? Email us at cs@goncustom.com
✦ 4. International Shipping
We ship worldwide. International orders are fulfilled and delivered to your door, no matter where you are.
- Customs fees, import duties, and local taxes are the buyer's responsibility and are not included in your order total.
- GonCustom is not responsible for delays caused by customs processing.
- Please check with your local customs office before ordering if you have questions about fees.
✦ 5. Important Notes
- Shipping address: Please double-check your address before checkout. We cannot reroute orders once they enter production (within 12 hours of purchase).
- P.O. Boxes: We ship to US P.O. Boxes. International P.O. Box shipping may have limitations, so contact us first if unsure.
- Undeliverable packages: If your package is returned due to an incorrect address or unclaimed delivery, reshipping costs are the buyer's responsibility.
- Carrier delays: We are not responsible for delays caused by carrier issues, weather, customs, or incorrect addresses entered by the customer.
- Lost or damaged in transit: Please contact us within 7 days of the expected delivery date and we'll work with you to make it right.
Questions? We're here.
Get In Touch
Have a question about your order, shipping, or a return? We respond within 1–2 business days.
Email: cs@goncustom.com
Last updated: April 2026